• Contact information such as billing address, telephone number, mobile phone number, and email address.
• Additional information such as guardian(s) full name, identity card number, mobile phone number.
• Payment information such as your bank account information, including the account’s name, card number, billing address, expiry date and other bank account details.

How We Collect Your Personal Data

We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):

• When you fill our registration form, panel form, consent form and booking form for our services (for instance, when you submit an appointment to become our patients).
• When you contact us in person, by a phone call or over the counter (for example, when you contact us for any enquiries, complaints, comments or feedback, we may keep a record of that correspondence).
• When you participate in surveys, questionnaires, competitions, contests, offers, or promotions done internally or via an appointed third party.
• When you interact with us via google form for registration.
• When you visit or physical clinic or our websites.
• When you interact with us via social media or interactive applications, including but not limited to Facebook, Twitter, and Instagram.
• From such other sources where you have given your consent to disclose personal data relating to you, and/or where otherwise lawfully permitted.

Use of Personal Data Collected

You agree that we may use your personal data where permitted by applicable law and for the following purposes:

• To verify your identity.
• To manage and maintain your account or subscribe with us.
• To notify you concerning benefits and changes of services.
• To provide and improve our services to you, including fulfilling audit requirements, billing for services, and facilitating payments.
• To carry out your instructions or respond to any inquiries, complaints, comments, or feedback you have submitted to us.
• To protect or enforce our rights to recover any debt owing to us.
• To compile information for analysis and in reports for relevant regulatory authorities.
• To transfer or assign our rights, interests and obligations under your agreements with us.
• To update, consolidate and improve the accuracy of our records.
• To administer competitions, contests, offers, or promotions.
• To produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual.
• To conduct research for analytical purposes, including but not limited to data mining and analysis of your transactions with us.
• To assess financial and insurance risks.
• To conduct surveys and provide you with information from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To engage in business transactions in respect of services to be offered and provided to you.
• To comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to us.
• For internal management of the services being provided to you.
• To maintain records required for security, claims or other legal purposes.
• To provide training for our staff.
• To conduct marketing and information technology activities (for instance, market research).
• To persons identified as you or your authorized representative(s) pursuant to the relevant transaction or enquiry.
• To third parties with whom we have contracted to provide services to us (such as analysis on our behalf) for any of the purposes described above. We disclose your personal data to third parties, and we shall ensure that such data is used only to provide services to us.
• For any other purposes required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

With Whom We Share Your Personal Data

As a part of providing you with our services and the management or operation of the same, we may be required or need to disclose information about you to the following third parties:

• Federal or state government.
• Law enforcement agencies.
• Government agencies.
• Companies or organizations that assist us in processing and/or otherwise fulfilling transactions and providing you with services that you have requested.
• Our business associates and other parties for purposes that are related to the purpose of collecting and using your personal data.